Safe Play Spaces Policy & Guidelines

Safe Play Spaces Policy & Guidelines

Provide your feedback by Monday 30 January

Keeping your child/ren's safety at the heart of all we do, we are pleased to announce the review of our Safe Play Spaces Policy and Guidelines. Our goal is to ensure our policies and guidelines align with sector specific best practice, changes in legislation and recommendations from leading national authorities. The Policy and Guidelines focus on the physical Family Day Care environment and ensures practices relating to children’s health and safety are at the forefront of our services.

We seek your input on the current Safe Play Spaces Policy and Guidelines. For your reference, please find the links to the current policies below:

Once you have read through the policy and guidelines, please provide your feedback via the link below by Monday 30 January

Thank you for your valuable input and ongoing support.

Kind regards

Meegan Walsh
Children Services General Manager

Welcome to 2023!

Thank you for taking the time to implement the end of year deadlines to ensure the smooth processing of all new enrolments, ceasing care forms, holiday forms and timesheets, over our busy holiday season. Well done!

As we commence the new year, our Administration Team would like to brief you on the following reminders and housekeeping. We trust the following information will answer your questions and assist in establishing sound administration practices for the year ahead. 

Administration Reminders


School Age Notification
Please complete the School Age Notification Form for all children who are attending care with you and have transitioned to school age care or vacation care arrangements. This information will be updated in the child's file and will also support your ratio of children in care. If the child is finishing or has finished care with you, please complete the Ceasing Care Form.

Reminder: Children who are enrolled to start Prep in 2023 are classified as school age, as of 1 January 2023.

Ceasing Care
If you have not already done so, please review your children in care page on Harmony. If you have children who have not returned to care for 2023, please complete the Ceasing Care Form.

Children only hold active CCS enrolments for 14 weeks from their last day of care. After this time Centrelink will automatically end their enrolment with the service. Our Administration Officers will remove the child from Harmony if they reach 14 weeks from their last day of care. If the family would like to recommence care, they will be required to complete an updated Enrolment Confirmation. If this occurs, please speak to your Administration Officer.

When a child is finishing care or has finished care with your family day care, please ensure a Ceasing Care Form is completed with the family when the parent/guardian gives notice. This must be submitted to the service immediately. This ensures that bookings are ended in Harmony and CCS enrolment ends correctly and on time for CCS compliance.

Updated Bookings
When you complete an updated booking change in Harmony and submit it for processing, your Administration Officer will send out a new Enrolment Confirmation for parents to approve. These are required to be confirmed by the parent/guardian before the change in care commences. Please remind parents to keep an eye out for the Enrolment Confirmation sent through Harmony (Redbourne).
You are required to complete updated booking changes in advance, before the new start date. When you and the family agree to a new care arrangement, please complete a Change Booking Request. Completing this after the care has started causes compliance issues with CCS and duplicated e-signatures in the system.

Invoicing and receipting payment | Gap fees
Under Family Assistance Law, it is a requirement for all families accessing CCS to pay their full gap fees. As their Educator, providing education and care to their children, you are obligated to collect their full gap fees. There are significant penalties and possible convictions for Educators and the service if gap payments are not collected.

Please ensure you keep your invoicing and receipting up to date in Harmony. Regular receipting of payments assists you in keeping track of the accounts to make sure the closing balance on the invoice is correct. If you notice any discrepancies, please reach out to Harmony Support by raising a ticket or contacting your Administration Officer.


Importance of Signing Children in and out
Please ensure that parents/guardians and contacts are signing in and out of Harmony, and pressing save, every time a child is in care. This can be checked by going to the e-signature tile on your dashboard. Pin Signing via the “Oops Message" should only be used if corrections need to be made due to incorrect signing.

Please read the below paragraph from the Fees for Childcare Policy:

Educators are to ensure that families have signed the child in and out of care for each session of care that occurs. Educators are not to use families' pins to sign the child in and out of care on behalf of a parent/guardian. In special circumstances, as defined by the service, wherein the Educator has to sign the child in and out of care, the Educator will ensure that notes are left on the attendance record to specify why the parent was not able to sign for the child. The service has the right to reject an attendance record and request parent signatures if they deem it is not a special circumstance.

We hope the information provided within this email is helpful for you. If you require any refresher training, please remember all training videos are located on the Enhance Educator Portal. Alternatively, you are welcome to reach out to your Administration Officer for additional support.

Kind regards
Enhance Administration Team
Carmen, Karen, Martina and Sharyn

Educator Alert | Reminder: Holiday closure dates & deadlines

Holiday closure dates & deadlines

In celebration of the holiday season, the Enhance Family Day Care offices will be closed from Monday 26 December 2022, reopening on Monday 9 January 2023. Whilst our offices and Child Care Support (CCS) Help Desk are closed, your Administration Team will be working to process your payments. We ask that you review the following checklist, including deadlines, to ensure we can assist you in your preparation for the new year and to maintain CCS and Family Assistance Law compliance.

Given that your payments are now processed weekly and the CCS Help Desk will be closed between Christmas and New Year, your standard payment scheduled on 3 January 2023, will be disrupted for this week only. Upon review, changes have been made to the payment schedule to ensure minimal impact on you. Please see table below for details on when payments will be made during this period.

Please find our checklist and deadlines for the holiday season below, outlining tasks relating to care from Monday 26 December 2022 to Monday 9 January 2023.

It is important to discuss holiday care requirements with your families at your earliest convenience. Please ensure you communicate with your families the days you will be available to provide care, allowing them sufficient time to make alternative arrangements, if required.

Please note: If attendance records are not submitted to the service each Sunday, as per the deadlines above, they cannot be processed with Centrelink and payment will not be made until the following week. We thank you for your support and assistance with preparing for the end of the year by meeting these deadlines.

If you have any questions, please contact your Admin Officer. From our family to yours, we wish you a safe and happy holiday season!

Kind regards

Cathy Cahill

General Manager, Children Services

COVID-19 updates

2022 Fee schedule

Enhance Virtual Picnic

Celebrate National Family Day Care Week with your Enhance family by attending our virtual picnic on Thursday 5 May at 10am.

We would love to see the happy faces of all Enhance FDC Educators, and children, join us! Your amazing Practice Mentors, lead by Kasey Bassett, will be providing entertainment for your children through stories and music.

Register to attend the Enhance Picnic event and celebrate National Family Day Care Week by clicking on the button below:

To make your virtual experience more enjoyable, we encourage you to bring:

Once registered, you will receive an email containing the details on how to join the online event. 

Remember, Family Day Care Australia will be hosting their National Family Day Care Week Picnic in the Park and all Educators, families and Practice Mentors are invited to join the festivities on Friday 6 May from 10am - 1pm. Click here to RSVP.

We look forward to celebrating with you!

Save the date - Educator conference

Save the date!

Our upcoming Enhance Virtual Conference is just around the corner. Join us on Saturday 21 May from 9am to 1pm to Grow, Thrive and Flourish

The conference will focus on sustainability practices, cultural awareness and NQS Quality Area 1.

Keep an eye out for the official conference invitation and agenda coming to your inbox soon!

April Newsletters

View the April Educator and Family newsletters using the links below:

Educator compliance management folder

Children's Health and Safety Policies Rollout - Group 5

Thank you for your commitment to the rollout of new policies as part of the Policy and Training Project. We are proud to release our 10th module within our Policy and Training Project; Children’s Health and Safety, Group 5

The primary component of this training package is two online, self-paced training modules. You will be asked to log in to the training site, using the same log in details you have used for previous modules. Once logged in, you can commence the first online training module. This module contains information about the following policies:

Marketing resources

The Enhance Family Day Care marketing team have been creating Marketing resources for Educators. All resources can be found below or under Resources - Marketing.

Enhance Family Day Care Vacancy posters:

Facebook page cover graphics:

Social media tiles:

Sorry Day & National Reconciliation Week

This week, Enhance Family Day Care are committed to acknowledging Aboriginal and Torres Strait Islander peoples by reflecting on Australia’s true history on National Sorry Day. We are exploring how we can commit to playing a role in the healing of the nation and make an impact during National Reconciliation Week and Sorry Day this year.

We have been working with Reconciliation Australia over the last few weeks to finalise our Reconciliation Action Plan, which we look forward to sharing with you soon.

What is National Reconciliation Week (NRW)?
The dates for NRW remain the same each year; 27 May to 3 June. These dates commemorate two significant milestones in the reconciliation journey, the successful 1967 referendum and the High Court Mabo decision.

Reconciliation must live in the hearts, minds and actions of all Australians as we move forward, creating a nation strengthened by respectful relationships between the wider Australian community, and Aboriginal and Torres Strait Islander peoples. We all have a role to play when it comes to reconciliation and in playing our part we collectively build relationships and communities that value Aboriginal and Torres Strait Islander peoples, histories, cultures and futures.

Please share any events or traditions your family will undertake to mark NRW with your Educator, as this will give them the opportunity to extend on your child’s learning and help scaffold your child to share their experience, knowledge and understanding with their peers.

National Reconciliation Week Activities
National Reconciliation Week Events near you, can be found here.

You can find posters and resources for your children on National Reconciliation Week’s website here.

To show how your children are 'making change', we will publishing a mural to feature on our website, in recognition of National Reconciliation Week. Please submit your childrens’ artwork that recognises their understanding and appreciation of National Reconciliation Week via this form. Make sure to include their name and age on the page.

Emergency Procedures

Please be reminded that the Enhance FDC offices will be closed from Saturday 18 December 2021, to Monday 3 January 2022, in celebration of the festive season. If you experience an emergency during this closure period, please contact us via our emergency number, 07 3899 1655. 

Emergency situations include: 

Non-emergency situations include:

The on call process for the holiday season involves:

  1. Confirm the event as an emergency situation by referring to the above list. 
  2. Contact the Enhance emergency number (07 3899 1655).
  3. Explain the situation and await assistance regarding appropriate action.

If an emergency was to occur i.e. a bushfire or flood, Enhance will make the decision to close a service, if schools in the area are also closed. If you have received an order to evacuate, or other warnings from an emergency service, please evacuate immediately and inform your Enhance service as soon as it is safe to do so.

In the event of an emergency, our primary concern is to ensure you, all children, families and the local community are safe. If our office is ordered to evacuate, you will receive an email from us informing you of our whereabouts.

Bushfires and Asthma
Smoke from bushfires is a common trigger among children and adults with respiratory conditions, like asthma. In the event of an emergency, such as bushfires, it is vital to understand the risks and know how to take appropriate action. Asthma Australia has some helpful tips on how to minimise the effect of bushfire smoke, which can be accessed by clicking the button below:

Taking care this storm season
With storm and cyclone season approaching, it is important to know what to do in the event of a natural disaster, this includes having emergency kits and plans in place.
If you require assistance, please contact your Service.

For general information and resources on how to stay safe during a storm, please visit the Queensland Government's Get Ready Queensland website by clicking the button below:

Safe Play Spaces Policy and Guidelines

Training Modules

Resources

Policy Support

Welcome to your Educator Portal!

Here you can find resources, forms, procedures and everything you need to effectively and efficiently run your Family Day Care business with Enhance!

For support, please email enhance@fdcqld.org or call your service office.

Have a look around and enjoy!

Stuck or unsure where to start?
Watch these training videos so you can get to know your portal!

Updated Sun Safe Policy!

Hey Educators,

We have recently updated the Sun Safe policy and associated forms and resources.

Additional Resources

Updated Sleep, Rest & Relaxation Policy!

Hey Educators,

We have recently updated the Sleep, Rest and Relaxation policy and associated forms and resources.

Additional Resources